After Sales Service Officer - Customer Care & Support

Join Summarecon, a leading property developer in Indonesia, as our After Sales Service Officer and play a pivotal role in ensuring exceptional customer satisfaction. Based in the vibrant and culturally rich island of Bali (with primary locations in Kuta and Seminyak), you will be the voice of our company, providing top-notch customer care and support to our valued clients.

In this role, you will handle a wide range of customer inquiries, complaints, and requests, ensuring that every interaction is resolved promptly and professionally. You will also be responsible for maintaining our customer relationship management (CRM) system, tracking customer interactions, and providing regular reports to the management team.

This is an exciting opportunity to be part of a dynamic and innovative company that is committed to delivering exceptional service and creating lasting customer relationships. If you are passionate about customer service, have excellent communication skills, and are eager to contribute to a thriving organization, we would love to hear from you.

📋 Tanggung Jawab Pekerjaan

• Handle and resolve customer inquiries, complaints, and requests in a timely and professional manner
• Maintain and update our customer relationship management (CRM) system, ensuring all customer interactions are accurately recorded
• Provide regular reports and updates to the management team on customer feedback and service performance
• Collaborate with other departments to ensure a seamless and integrated customer experience
• Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes
• Provide exceptional customer service and support to our valued clients, ensuring their satisfaction and loyalty
• Assist with the organization and execution of customer events and promotions, as needed
• Stay up-to-date with industry trends and best practices in customer service and support

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field
• Minimum of 2 years of experience in customer service, customer care, or a related field
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers
• Strong organizational and time management skills, with the ability to handle multiple tasks and priorities effectively
• Proficiency in using Microsoft Office Suite, including Excel and Outlook
• Familiarity with customer relationship management (CRM) systems, such as Salesforce or HubSpot
• Ability to work well in a fast-paced and dynamic environment, with the ability to adapt to changing priorities and demands
• Strong problem-solving and analytical skills, with the ability to identify and resolve customer issues effectively

🛠️ Keahlian

Lowongan Terkait