Field Support Specialist - Tojo Una-Una, Sulawesi Tengah

Join Mitracomm Ekasarana as a Field Support Specialist in Tojo Una-Una, Sulawesi Tengah and play a crucial role in ensuring seamless technical operations for our clients. In this part-time role, you will provide on-site technical support, troubleshoot issues, and ensure the smooth functioning of our clients' systems. This is an exciting opportunity to work in a dynamic environment and contribute to the success of our clients' operations.

Mitracomm Ekasarana is a leading provider of integrated technology solutions, specializing in telecommunications, IT services, and business process outsourcing. With a strong commitment to innovation and customer satisfaction, we have been serving clients across various industries for over a decade. Our mission is to deliver cutting-edge technology solutions that drive business growth and efficiency.

As a Field Support Specialist, you will be responsible for providing on-site technical support to our clients. You will troubleshoot hardware and software issues, install and configure systems, and ensure the smooth functioning of our clients' operations. This role offers a unique opportunity to work in a diverse and challenging environment, while contributing to the success of our clients' businesses.

📋 Tanggung Jawab Pekerjaan

• Provide on-site technical support to clients, including troubleshooting hardware and software issues.
• Install, configure, and maintain client systems and equipment.
• Ensure the smooth functioning of client operations by addressing technical issues promptly.
• Document technical issues, solutions, and maintenance activities.
• Collaborate with the support team to ensure efficient resolution of technical issues.
• Stay updated with the latest technology trends and best practices.
• Participate in training and development programs to enhance technical skills.
• Work in a team environment to achieve common goals and objectives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in technical support or a related role.
• Familiarity with various hardware and software systems.
• Knowledge of networking principles and protocols.
• Ability to work independently and as part of a team.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.

🛠️ Keahlian

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